Glances Privacy Policy
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Privacy Policy Updated: 05/11/2021
The purpose of this Privacy Policy is to inform you about how GLANCES uses your personal data. We recommend you should read it carefully.
1. Definitions
Application: The GLANCES application, available on the Google Play Store.
Account: The Member’s dedicated personal area within the Application, which he or she accesses when he or she registers and connects to the Application. It enables the Member to access the Services. A Member may only have one Account.
Facebook Connect: A feature enabling Members to use their Facebook account to log in to the Application, in order to simplify the registration process.
Gmail Connect: A feature enabling Members to use their Google account to login with Gmail to the Application, in order to simplify the registration process.
Geographical position: your location recorded by GLANCES and updated regularly when this option is enabled.
GLANCES: GLANCES, an Israeli based dating service company, owner and sole operator of the GLANCES application and trademark.
Like: An action represented by a heart, expressing interest.
Member: A person registered with the Application.
Member characteristics: Information provided by the Member describing his or her lifestyle and personal characteristics on the profile. The Member can choose the information he or she wishes to appear on the profile and filter other Members on the Application based on this information. Messages and/or voice messages: Only Members that received a mutual like can use the Application’s “Chat” function to send each other Messages. Messages are stored in the inbox, which is accessible via the icon on the top right of the home page.
Premium Member: A Member who has a GLANCES Plus subscription.
Profile Photos: A face photos on your profile enabling the easy identification of the Member. The Member accepts to, at the very least, provide a photo of his or her face in which he or she is clearly recognizable, and place it in first position. These two criteria combined are an essential condition for using the Services.
Services: All services offered by GLANCES, whether charged or free-of-charge, to encourage virtual or real-life meet-ups between Members who have seen each other in reality or in the application and have a mutual interest in one another.
2. Data controller
GLANCES is extremely concerned about the protection of your personal data and respect for your privacy. The purpose of this privacy policy(along with our document on the use of cookies and our terms of service and any other document it refers to) is to inform you on the way we process the personal data you share with us and that we collect when you use the Application and Services. Please read this document carefully to better understand how we process your personal data, and to know your rights.
This Privacy Policy applies to all Services published by GLANCES that you use (with the exception of services supplied and operated by third parties, in which case, their privacy policy will apply).
3. Information we collect
GLANCES collects your personal data on you when you use the GLANCES application or when you communicate with GLANCES. It may be information you share with us directly, or data we collect automatically.
To make sure our privacy policy is clear, we are providing below an overview of the personal data GLANCES collects. Information is given below for each type of data collected.
• Mandatory data
Identification data
Email address
Data relating to your activity on the application
Technical data of the cell phone or device
Your city
• Data required for certain purposes
Geographical position
Crossing points with other Members
Search preferences - people you would like to connect (age, gender and distance)
In-app messages sent and received
Data relating to reports made and requests sent to the GLANCES customer service
• Optional data
Professional career and education
Interests, lifestyle, Member Characteristics
Depending on how you signed up, email address and/or telephone number
Description
3.1 Data you share directly
When you use our Services, you share information with us, some of which may be used to identify you. When you communicate this information, you accept that some of the data will be visible to the other Members of the Application, and therefore made public on the Application. In an effort to help you identify this information easily, it is signaled as ‘public’ below.
GLANCES cannot be held liable for data published onits platform and disclosed by a Member. However, information not marked as Public will not be visible or accessible by other Members; such information is signaled as ‘private’ below.
GLANCES collects and processes data relating to your registration and data relating to your interactions with GLANCES.
3.1.1. Registration data
Information required for registering
This is the basic data required for you to register and access our Services. This data is collected by GLANCES using different methods depending on the type of registration you choose.
If you choose to register using your Facebook or Google account, your data will be collected from the relevant platform in an effort to reduce formalism. By selecting “Log in with Facebook/Google” you agree having these platforms provide us with such data.
Depending on how you registered, some data must be collected in order to provide our Services. If such data is not obtained, GLANCES will ask this data manually, otherwise GLANCES not be able to provide you with its Services via the Application, and you will not be able to create an Account.
In all cases, your first name (public), age (public),birthdate (private), gender, and at least one Profile Photo (public) are required to register with the Application.
Subsequently, you may add or remove Profile Photos at any time, providing you have added at least one Profile Photo containing a person’s face. As stated in paragraph 1,“Definitions,” the first Profile Photo should be a photo of a person’s face, otherwise one of your photos of your face will automatically be put in first position or you will be asked to upload a face photo manually.
When you register via Facebook, we must collect your first name and your age. You may also allow Facebook to provide GLANCES with your last name, birthdate, gender, email address, and to transfer your Profile Photos from Facebook.
In addition, if you refuse the geo-location feature when registering, and thereby the possibility for GLANCES to collect your location data, GLANCES not be able to provide you with its Services via the Application .This information will enable GLANCES to suggest Member profiles near you and connect you with other Members.
Optional information to complete your profile
You may add additional information to improve your profile. This information is optional, shared at your own discretion, and is your sole responsibility. You can add this information directly to your profile on the Application and/or via Facebook Connect by syncing your Account with Facebook. This data is as follows:
• interests (public): personal preferences;
• height (public);
• hair color (public);
• eyes color (public);
• language (public);
• profile description (public): if you would like to, you can share additional information about you in the space provided for this purpose.
This information will be visible to GLANCES Members.
Your description is a free text area, GLANCES does note encourage Members to share data that can be perceived as sensitive with other Members, or with GLANCES through the Application. Sensitive data refers to data that is legally qualified as “sensitive”. More specifically, it includes information on race or ethnicity, political opinions, religious or philosophical beliefs or affiliation with a union, along with information on health, sexual life or sexual preferences (“Sensitive Data”). If a Member decides to share such information on his/her profile regardless, it is deemed to have been “clearly made public” by the Member who shared it.
3.1.2. Data relating to interactions with GLANCES:
When you contact our customer or support services, report an issue with our services, ask for help, exercise your personal data rights, when you share your experience of our services, give testimonies, or answer one of our questionnaires, GLANCES will collect, depending on the case, the following personal data:
• Data relating to reports and requests sent to the GLANCES customer service (private): Date and time of the report, nature and reason for the report, data relating to the reported user. Furthermore, proof of identity may be requested as part of the exercise of your rights over your personal data, and for safety/confidentiality reasons.
This data will be collected by GLANCES when you ask for help from our customer service, exercise your rights over your personal data, report a problem or another user. Such information is required to handle reports or answer your requests. This information will also be handled if a report is made about you. In fact, GLANCES has a legal obligation to collect reports from its Members brought to its knowledge regarding contents or behavior likely to infringe our Terms of Service.
3.2 Data we collect automatically When you use our services and features, we collect information on your activities on the Application:
• Activity data (private) (registration date, login dates, on or offline status, notifications received, notification preferences, etc.)
When you access our Services and use the Application and its features, information on the way you use them is collected and processed. Most of the information collected by GLANCES is necessary to the provision of its Services. Without this data GLANCES cannot supply the Services linked to the GLANCES application.
More specifically, this includes your registration date, login dates, on or offline status, the type and number of interactions with other Members, notifications received and notification preferences.
• Exact Geographical location and Crossing points with other Members (private)
The Application’s main value and purpose is to allow Members to find other Members they have seen in real life or may have crossed paths. Your Geographical position is collected with your express consent only. In fact, you will be asked to authorize the collection and processing of your location data to allow GLANCES to identify your crossing points with other Members who have agreed to be geo-located as well.
Unless you have changed the settings on your device, GLANCES will collect your Geographical position regularly.
When the Geographical positions of two Members are within a certain radius, GLANCES pinpoints a Crossing point.
Your Crossing points will be displayed on your profile, but Members with whom you cross paths can never see your exact location. Each Member sees his/her location when the Crossing point was registered in a radius defined by GLANCES.
They cannot see the other Member’s location.
You may, at any time, withdraw your consent by disabling geo-location on your smartphone. If you choose to do so, you wouldn't be able to use the app, because the distance between you and other Members can't be updated, and you will not be able to see who you have crossed paths with or who is at the same place at the moment after disabling the geo-location option.
The user must be informed that GLANCES uses GPS and WIFI when it is permitted and enabled, to collect location data, even when the app is closed or not in use, in the background mode, to perform well and to give the user the best experience and opportunity to connect with people in real time.
• Bluetooth distances scan between users devices(private)
GLANCES uses BLE scanning (Bluetooth Low Energy) to collect location data of the distances between users devices for more accurate search results. This way it will be able to display users more accurately in real time, a specially when GPS and WIFI positioning systems could not locate users devices in the preferred way.
The user must be informed that GLANCES uses BLE when it is permitted and enabled, to collect the positions of the devices relative to each other, even when the app is closed or not in use, in the background mode, to perform well and to give the user the best experience and opportunity to connect with people in real time.
• Text messages and voice messages sent and received (private)
Messages are sent and stored on GLANCES’s servers, to provide the Service to allow Members with a Match to have a conversation. Messages are strictly private and only implicate the Members involved. GLANCES’s authorized managers do not exercise any rights to view these conversations. These Messages are not transmitted or communicated to third parties except incases of judicial requests, and/or in compliance with the applicable legislative or regulatory provisions. Moreover, Messages are strictly private and are not accessible to other Members who are not involved in the conversation, not to any third party.
• Search preferences - people whom you would like to meet within the app (age and gender) (private)
The Application lets you set preferences by age, gender, and the distance of the Member from you. You can change these settings in the Application and specify the age range and Member Characteristics, and, after agreeing to GLANCES collecting and processing your data, the gender of people you are looking for, so you can be matched exclusively with profiles you crossed paths with and who meet your search criteria. You will then only see the Members you have crossed paths with and who share your search preferences on your news feed.
• Technical data of the cell phone or device (IP, mobile ID, application version, telephone version and model advertisement ID, etc.) (private)
We collect information from the devices and equipment you use to access our Services, including server logs, which may contain information such as IP addresses, version of the application, device version and model, language used, operating system, application crashes, and advertisement ID. Data may be collected with cookies or other tracking tools.
Transaction Data: GLANCES does not collect or process any banking data. Google’s Play Store have opted to refrain from sending certain types data to mobile applications, which includes any banking and financial information. This data is collected and processed solely by the above platforms, and GLANCES does not have the option of changing this payment method. The only information exchanged between GLANCES and Google’s Play Store is technical data that does not allow us to identify you (for example, a transaction number), and is used to validate transactions. GLANCES will therefore retain a history of your purchases and subscriptions but will not store any information relating to the payment methods you use.
4. How do we use your data?
4.1. Supply of services and features according to our terms of service
• Creation and management of your Account as a Member:
Creation of your profile.
Registration, deregistration, deactivation of your Member profile.
Management of parameters and preferences.
Management of subscriptions.
Management of access to the Services proposed by GLANCES.
• Managing and storing messages exchanged between Members (Likes, Matches and Messages).
• Managing subscriptions and paid Services purchased (GLANCES Plus or separated Features.)
• Sending information messages relating to the Services or your interactions with other Members (notifications).
Legal basis: Execution of the contract
The data collected by GLANCES is required to make sure the Application is running smoothly and to supply the Services, which it is contractually obliged to provide to Members under the service contract biding the two parties (Terms of Service).
4.2. Suggesting profiles you have crossed paths or may cross paths with
• Geo-location to suggest profiles of Members you have crossed paths or may cross paths with.
Legal basis: Consent
When you have given your consent, you are free to withdraw it any time by disabling the geo-location option on your smartphone. Withdrawal of consent does not affect any processing carried out before the withdrawal.
Additional information
The aim of the Application is to help you find other Members you see in real life and that located in the same place as you are or Members you have crossed path with or may cross. In fact, it allows you to identify people you see in reality, find them in the app.
• Based on your activity in the Application, your position and the information on your profile, your profile may be suggested to other Members. We can also recommend, other Members who may interest you, with whom you have crossed paths, and, inversely, recommend your Profile to other Members.
Legal basis: Execution of the contract
Processing this data enables us to provide our Services, and thus, to increase your likelihood of meeting Members with whom you are a good match.
• Recommend your Profile via email to other Members with whom you have crossed paths or with whom you could cross paths.
Legal basis: Legitimate interest
This processing is based on the legitimate interest of GLANCES to offer Members relevant Profiles as part of its Services. You can contest this data use at any time by contacting us (see section 11. Contact).
4.3. Suggesting relevant offers and contents (marketing and advertisements)
• Sending marketing or advertisement messages or contents:
Send the GLANCES editorial newsletter by email. We will stop sending the newsletter to Members who have not opened it in over a year.
Send a newsletter suggesting Profile recommendation that can be viewed on the Application.
Distribute marketing contents and advertisements related to GLANCES offers and services on the application and by emails.
Provide Members with offers and/or promotions on GLANCES’s services.
Legal basis: Legitimate interest
This processing is based on the legitimate interest of GLANCES to share its offers. As relates to the newsletter, you can object to receiving emails from GLANCES at any time by clicking on the “Click here to unsubscribe ”link provided for this purpose in the emails you receive.
• Conducting marketing operations and advertising outside of the application:
In the future we may conduct marketing operations and advertising outside of the GLANCES application outside of third-party sites, social networks and third-party applications. If you are already a Member of the Application, we may share your email address with such entities to exclude you from our Marketing campaigns. This information is provided for “hashing” purposes. This can also help GLANCES disseminate its campaigns to profiles similar to yours, who may be interested in our Services.
Legal basis: Legitimate interest
This processing activity is based on GLANCES’s legitimate interest in excluding you from its promotional content on social media and advertising its services to non-Members on third-party websites. You may object to your data being shared with such social networks by contacting us (see Section 11, Contact).
• Display personalized advertisements on the GLANCES Application with regard to third-party products and services to ensure they are relevant to the Member. These advertisements are personalized based only on your age group, gender and the country and/or city where you live. Your personal preferences will not be analyzed in disseminating such advertising. Personalized advertising also includes the restricting of identical advertisements. As a result, when a Member consents to it, repeated or irrelevant advertisements are limited and the Member will see more diverse content.
Legal basis: Legitimate interest
This processing activity is based on GLANCES’s legitimate interest in displaying non-personalized advertising in the Application to non-Premium Members
4.4. Improving and optimizing our services and our knowledge of how you use them
• Improvement and optimization of the services of GLANCES, of the knowledge of its Members and the manner of using the Services:
Statistical studies.
Satisfaction survey.
Analyses of the use of the Application and Services by Members.
Understanding how our Application and its features are used.
Improving our Application, offers and features.
Understanding your needs.
Legal basis: legitimate interest
This processing activity is based on GLANCES’s legitimate interest in improving and optimizing its services, knowing its users and how its services are used.
• Provide Members with advice on which Profile Photos to publish by analyzing all Members’ profiles, so Members can, if they wish to do so, optimize the way their profile is presented.
Legal basis: legitimate interest
This processing activity is based on GLANCES’s legitimate interest in improving the way profiles are presented in the Application. You may oppose this use at any time by contacting us (see Section 11, Contact).
4.5. Guaranteeing the security of your personal data
• Detecting or preventing breaches of the security of the Services by identifying and analyzing fraudulent behavior.
Legal basis: Legitimate interest
This processing is based on GLANCES’s legitimate interest in guaranteeing the security of its application and the data it processes. You can object to this use at any time by contacting us (see section 11. Contact).However, GLANCES may continue to implement the processing if it justifies legitimate and compelling reasons.
4.6. Preventing and combating illegal or unauthorized activities(breaches of the terms of service), ensuring the trust of Members and complying with legal requirements
• Analyzing and processing reports of fraudulent/undesirable behavior.
• Managing undesirable behavior and warning, suspending, blocking or deleting the Member’s Account.
• Managing requests to exercise Members’ rights over their data.
Legal basis: Legal obligation
These processes are based on GLANCES’s legal obligation, as a data host, to remove illegal content as soon as it becomes aware of it.
• Detecting or preventing fraudulent activities or activities which breach our Terms of Service: Analysis of profile data, application activity to detect fake profiles, fraudulent behavior or behavior that breaches the Terms of Service.
• Guarantee the quality of profiles:
Automated analysis of Members’ Profile Photos in order to detect faces, and, as much as possible, exclude fake profiles from the Application, combat fraudulent behavior and guarantee Member identification.
You will not be able to create an account if your face cannot be detected in one of your Profile Photos upon registering. If you are prevented from registering even though your Profile Photo does show your face, you may contact us at any time.
Legal basis: Legitimate interest
This processing is based on GLANCES’s legitimate interest in preventing and stopping fraudulent activities that may be carried out on its Services or breach its Terms of Service, and in protecting users’ safety though profile identification. You can object to this use at any time by contacting us(see section 11. Contact). However, GLANCES may continue to implement the processing if it justifies legitimate and compelling reasons.
• Profile certification (as defined in paragraph 1): in order to certify the profile of a member, GLANCES must, having obtained the Member’s consent, collect the his or her biometric data using a video of his or her face, and compare this data with the Member’s Profile Photos. If the faces correspond, a “Certified Profile” badge will be granted. The biometric data are immediately deleted after the comparison. However, the video will be stored in order to reverify the Member’s profile should he or she add or delete other photos. In this case, the biometric data will be collected once again from the same video, then deleted again after comparison with the Member’s new photos.
Legal basis: Consent
Your consent for the use of your biometric data for Profile certification is requested when you start the certification process. You can withdraw this consent at any time by clicking on “My Data” then “Manage My Choices.” If you withdraw your consent, your video will be deleted and your biometric data will no longer be able to be collected. If you add new Profile Photos or delete your current Profile Photos, you may lose your “Certified Profile” badge as the comparison with your face will no longer be possible.
4.7. Providing Members with help and technical support
• Responding to the requests for support submitting by Members using the Application
Legal basis: legitimate interest
This processing activity is based on GLANCES’s legitimate interest in ensuring that its Members can use the Application in proper technical and operational conditions.
5. Cookies and tracking tools
Cookies may be used on our showcase website for technical, advertising reasons or for measuring audiences. In the Application, cookies and tracking tools may be used for technical reasons and for measuring audiences.
6. How data is shared
Only certain GLANCES employees from customer services and authorized managers process Members’ personal data for the purposes described above. These employees and authorized managers only have access to the data necessary to perform their duties.
Authenticated and reliable service providers and partners, who may access and/or process Members’ personal data, in compliance with the Privacy Policy, and ensuring the security and privacy of the Members’ personal data. These service providers help us operate and improve our Services, including:
• our sub-contractors in charge of data infrastructure and hosting;
• suppliers of the analysis software we use;
• technical sub-contractors for using the Application and/or ensuring that the Application functions properly;
• our customer service to provide Members with the support they need and manage reports;
• our Marketing partners to provide GLANCES Members and non-Members with relevant messages, offers and content;
As part of marketing and advertising operations outside the Application intended for non-Members, your data may be provided to partner social networks in order to exclude you from our campaigns, unless you oppose that.
In addition, at the request of state bodies, in particular the judicial authorities, and in order to comply with any judicial or legal request, GLANCES may transmit the personal data of its Members.
Lastly, we may be required to share your data for the purposes of corporate operations, which include, but are not limited to, are structuring, a change in control of the company, a merger, an acquisition, a transfer, or a termination of the company.
7. Transfer of Personal Data outside Members country
The personal data of Members processed as part of their use of the Application.
However, the personal data of Members are transferred to GLANCES subcontractors located outside the Members country, for Member support, report management, advertising and marketing.
8. Exercising your rights over your Data
Your rights
Every Member has a right to access, rectify, and a right to data portability and removal of his/her personal data, along with a right to object to or limit processing of his/her personal data, and the right to decide on the way to handle the personal data after his/her death. In an effort to address its Members’ concerns, GLANCES commits to respecting the protection of personal data and to process requests as soon as possible.
Exercising your rights
Members may exercise their rights, subject to proving their identity, by sending an email to contact@GLANCES.com. For confidentiality reasons, if there is a doubt on the requesting party’s identity, proof of identity may be requested.
For any other claim, the Member may lodge a request with the national authority responsible for data protection.
Description of rights
• The right to access allows a Member to ask GLANCES for data pertaining to him/her in an accessible format. Your right of access must not infringe on the privacy of third parties, which is why you will only have access to your personal data and not that of third parties (for example, only messages that you have sent will be communicated to you and not those that you have received).
• The right to correct grants a Member the right to demand GLANCES corrects, adds to, updates or removes any personal data on him/her that is inaccurate, incomplete, ambiguous, out-of-date, or whose use, communication or storage is prohibited. You can modify or rectify some data directly on the Application. You just need to go on your profile and make changes directly in the sections “My photos”, “Work and Education (Job, Employer, School)”, and “About me”. When you have registered via Facebook Connect, to change your first name, age, or gender, go to your Facebook page and update the “About me – contact and basic info” section of your profile. When you have registered via a cell phone number, you must send a letter or contact customer support at the addresses listed above, to change your first name, age or gender. In case of error, your age can be rectified once, directly on the Application.
• The right to data portability grants a Member the right to receive the personal data he/she gave to GLANCES, in a structured, commonly used format, legible on a machine, and to forward them to another processing entity.
• The right to contest grants a Member the right to object, free of charge and at his/her own discretion, to the use of his/her data by GLANCES for canvassing, especially commercial canvassing, and to the processing based on GLANCES’s legitimate interest. For processing based on legitimate interest, GLANCES retains the option to justify legitimate and compelling reasons to continue processing.
• The right to delete grants a Member the right to demand the removal, free of charge and at his/her own discretion, of data transmitted to GLANCES. Also, you can delete your Account using the corresponding feature on the Application. We inform you that all your data will be deleted from the GLANCES application. Your data will be kept in an archive database kept separate from our production databases and only for the purpose of responding to a court order. Data will be permanently deleted after one year.
• The right to limitation grants Members the right to request the temporary suspension of the processing of their data by GLANCES.
The right for the Member to set the guidelines for the retention, deletion and communication of his/her personal data after his/her death. These rights may only be exercised within the limits of GLANCES’s resources as it relates to its use of Facebook and Google to log in to the Application. Some data sent to GLANCES by Facebook or Google can not be corrected without Facebook orGoogle's cooperation.
9. How long will we keep your data?
GLANCES has introduced a process for automatically deleting your account and your personal data with regard to the storage time limits defined below. When certain data must be stored for statistical uses beyond these storage time limits, this data is anonymized irreversibly to ensure you can no longer be identified.
GLANCES will store the Member’s data for as long as required in order for the Member to use his/her Account, namely:
• For the length of the Member’s registration, plus one year. After one year of inactivity on an Account, the Account will be deleted and the Member’s data will be retained for another year, before being permanently destroyed or irreversibly anonymized. An account is considered inactive when the Application of the Member has not established contact with GLANCES’s servers (including due to deactivation of the geolocation process); and the Member has not used the Application. In any event, the Account of a Premium Member is not considered inactive. Furthermore, please note that in accordance with its status as a hosting provider, GLANCES has a legal obligation to retain some of its Members’ personal data for a period of one year.
• When a Member is banned, his/her Account becomes inactive. Information from this Account is retained in an active database for one year, in order cross check it with information provided with new registrations to the Application, in order to prevent, to the extent possible, banned users from registering again. Subsequently, the personal data is archived for one more year, after which it is deleted permanently or irreversibly anonymized.
When the Member deletes his/her Account or requests its deletion from Customer Service, it will be deleted from the Application. However, the Member’s data will be kept in a separate archive for one year before being permanently destroyed or irreversibly anonymized, in order to enable GLANCES to comply with its obligation to keep it as host.
• Some of the Member’s data, such as email address and telephone number, will be retained for prospecting or Marketing purposes (see Article 4.3) or to be analyzed in order to improve and optimize our service (see Article 4.4) for one year after an Account has been inactive for one year. If a Member deletes his/her Account, this data will not be used for prospecting or marketing purposes.
With regard to your Geographical Positions and Crossing Points, shorter storage times apply:
- Your Geographical Positions are stored for one month from their collection in order to determine your Crossing Points with other Members;
- Your Crossing Points are stored for six months from their collection in order to display the Profiles of Members you have crossed on the Application.
GLANCES undertakes to make every effort and to invest all means at its disposal to guarantee that the stored data is kept as secure as possible. However, it is the Member’s responsibility to take appropriate measures to protect his/her data.
10. Personal data of minors
GLANCES shall not collect data from minors.
Should a Member lie about his/her date of birth, and particularly if he/she fraudulently claims to be an adult, the parents of the minor in question should inform GLANCES of this fact by sending an e-mail to one of the contacts mentioned in Article 11“Contact”, requesting the data to be deleted. GLANCES commits to deleting all data on the minor in question as soon as possible.
11. Contact
If you have any questions regarding this privacy policy, or any other request concerning your personal data, you can contact us:
• By sending an e-mail to our contact e-mail address contact@GLANCES.com.