Delete Glances account

Delete your Glances account

You can delete your Glances account and the personal data attached to it at any time.
You do not need the app installed to do it.
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In the app

Open Glances and go to Settings → Delete account.

Deletion takes effect after 48 hours. If you change your mind during that time, simply sign in again and your account is restored. After 48 hours it cannot be undone.

Without the app

If you have uninstalled Glances, changed your phone number, or cannot sign in for any other reason, email contact@glances.io from the email address on your account, or tell us the phone number you registered with.

Please use the subject line Delete my account.

We will confirm it is your account before deleting anything - usually by replying to that email address, or by sending a code to the registered phone number. We will complete the deletion and confirm it to you within 30 days, and usually within a few days.

What is deleted

- Your profile, name, date of birth, gender and city
- Your photographs
- Your likes, matches and conversations
- Your settings and preferences
- Your current approximate location
- Your device and notification registrations
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Your conversations are removed from the app for the other person as well as for you.

What is kept, and for how long

- A record of the deletion itself, and the minimum data we are legally obliged to retain as a hosting provider, is held in a separate archive for one year, used only to answer a lawful request from a court or authority. It is permanently deleted after that.

-If your account was banned, limited information is kept for one year so that the ban cannot simply be evaded by registering again.

Location history and proximity records are not part of this: they are deleted automatically every hour while you use Glances, so there is no history of your movements to delete.

Full detail is in our Privacy Policy, Article 9.
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If you pay for Glances+

‍Deleting your account does not cancel your subscription. Subscriptions are billed by Google or Apple, not by us, so you must cancel it with them:

- Google Play: Play Store → Menu → Subscriptions → Glances → Cancel
- Apple: Settings → your name → Subscriptions → Glances → Cancel

Cancel before deleting your account, or you may continue to be charged.
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Questions
Email contact@glances.io and we will help.